Easy Returns & Refund Guidelines

1. Refund Policy

At NutraMD, we strive to provide a positive shopping experience for every customer. If you are not fully satisfied with your purchase, you may be eligible to request a refund according to the conditions outlined below. Our goal is to maintain a clear, straightforward, and customer-focused process.

1.1 Eligibility Requirements

• Items must be returned in their original condition with all included components and packaging.
• Refund requests should be submitted within 30 days of confirmed delivery.
• A valid proof of purchase is required for verification purposes.
• Return shipments should include trackable delivery information whenever available.

1.2 Items Not Eligible for Refund

• Products that have been opened, consumed, or used.
• Digital products, downloadable materials, and gift certificates.
• Customized, personalized, or made-to-order products.
• Products marked as Non-Returnable or Final Sale.
• Items affected by improper handling, misuse, or accidental damage.

1.3 Refund Processing

Returned merchandise is reviewed upon receipt to confirm eligibility. Once approved, refunds are generally issued within 7–10 business days to the original payment method. Processing times may vary depending on your bank, card issuer, or payment provider.

1.4 Shipping Charges

• Original shipping fees are typically non-refundable unless an error occurred on our side.
• Customers are responsible for return shipping expenses unless the item received was incorrect or damaged.
• Any applicable handling or restocking charges will be disclosed before approval.

2. Order Cancellation Policy

We understand that circumstances may change after an order is placed. Cancellation requests can be submitted before an order enters fulfillment or shipment. Once an order has been dispatched, cancellation may no longer be available.

2.1 Cancellation Eligibility

• Requests must be received before order processing or shipment begins.
• Personalized and custom-produced items may not be canceled after production starts.
• Orders already shipped cannot be canceled and may instead follow the return procedure if applicable.

2.2 Requesting a Cancellation

To request an order cancellation, please visit our Contact Us page and provide your order number together with the email address used during checkout. Our support team will review your request as quickly as possible.

2.3 Potential Fees

• Orders already in transit may be subject to standard return procedures.
• Return transportation costs may apply depending on the order status.

3. Product Replacements

If your order arrives damaged, defective, or different from what was purchased, please notify us promptly. Qualified claims may be eligible for a replacement item at no additional charge. Contact us within 7 days of delivery and include clear photographs along with your order information.

3.1 Replacement Conditions

• Products should remain unused and include original packaging when possible.
• Replacement items are subject to stock availability.
• A prepaid return label may be provided after claim verification where appropriate.

4. Customer Assistance

If you have questions regarding returns, refunds, cancellations, or replacements, our customer support team is available to help. For faster assistance, please include your order number and relevant details when contacting us through our Contact Us page.